Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We can deliver to the vast majority of countries and regions around the world. If you cannot find your country or region, please get in touch with us.

2.How do I place an order?

Orders can typically be placed online via our website. Ensure your billing/shipping details are accurate before checkout.

3,Will my items come in one package?

Most orders are shipped in a single package. If we split your order into multiple packages, we will notify you by email and provide you with the tracking number for each package.

4.What payment methods do you accept?

PayPal/ Credit/Debit Cards (Visa, MasterCard, American Express)

5. Is my payment information secure?

Absolutely! We use SSL encryption and trusted payment gateways like Stripe & PayPal to ensure secure transactions.

6.When will my order ship?

Most orders ship within 1–2 business days, but delays may occur during peak seasons

7,How long does it take for me to receive my order?

We currently ship from China, Delivery times vary depending on your location. Click Shipping Policy for more details

8.How do I change my shipping address?

You can modify the shipping address, but additional fees may apply. We recommend providing the correct delivery address when placing your order.

9.How do I track the status of my order?

Once shipped, you’ll receive a tracking number and tracking URL via email.

10.Can I change or cancel my order after payment?

You may request order modifications within 12 hours of purchase. After that, we process orders quickly, so cancellations may not be possible. Contact us ASAP at service@woobelle.com

11.Do you offer free shipping?

Yes! Free shipping is available on orders over [$80 amount]. Otherwise, shipping fees apply based on weight & destination.

12. What if my package is lost or stuck in customs?

13.Will I have to pay import taxes?

Cross-border orders may incur customs fees depending on your country’s laws. These fees are the buyer’s responsibility.

If you need to swap an item

Returns and Exchanges

1.What is your returns policy?

We accept returns within 30 days of delivery if the item is unused. Buyer covers return shipping unless the item is defective. Click refund policy for more details.

2.I received the wrong item

If you received the wrong product (excluding minor color variations), please take photos and contact us within one week of receiving the item. We will issue you a full refund.

3.My order arrived damaged

If your package is damaged during transit, please check whether the skirt you received is intact. If there is any damage, please take photos and contact us. We will then coordinate with the courier and issue you a full refund.

4.Where should I mail my authorized return?

We recommend using your local postal service or business express to return the package that needs to be sent back.

5.How do I receive customer support?